Inhalt: Everybody wants more time. While you can't make more hours in the day, you can find more time for the most important things in your life. In this course, Chris Croft introduces 5 simple time management tips to reduce distractions and stay focused on what matters. The first-saying no-is simple in theory, but hard in practice. Chris explains how to reclaim the power of "no" to make room for true priority items. The second step, negotiation, allows you to spend less time on unimportant tasks. The third way is to delegate sometimes, and the fourth is improving systems and processes so that repetitive tasks are quickly and easily managed. Last but not least, Chris explains how to overcome perfectionism and nitpicking. He explains how to apply the five methods to all time-stealers, including meetings, interruptions, and more. In the initial chapters, he'll help you clarify your life and work goals, prioritize to-dos using Eisenhower's matrix of tasks, and answers questions like "Does working longer hours actually get more done?" The worksheets included with the exercise files will help you apply the lessons to your own work and life, and hone your time management skills-one step at a time. Umfang: 01:35:25.00
Inhalt: Bad bosses are everywhere. In every industry, at every level. Dealing with a difficult manager is frustrating and impacts anyone's job performance. This course describes all sixteen different types of bad bosses-and their underlying issues-and gives you a playbook of responses for dealing sanely with these obstacles to your career. Chris Croft provides tips for dealing with abusive, demanding, and incompetent managers, and getting the credit, payment, and respect you deserve. Umfang: 01:19:06.00
Inhalt: Descubre uno a uno, estos preciosos consejos que te ayudarán a tener una vida más feliz y plena. El formador Chris Croft te proporciona técnicas prácticas y sencillas para que encuentres más tiempo para las cosas que te gustan y amplíes tu felicidad diaria. Tenemos más de 50 consejos sobre varios temas, como cuáles son las distintas maneras de vivir la vida, cómo centrarte en la perspectiva general, cómo ser agradecido, cómo saborear la vida, y cómo elegir la vida que llevas, entre otros. Umfang: 03:23:05.00
Inhalt: Em todos os locais de trabalho, você perceberá que é mais difícil trabalhar com alguns colegas do que com outros. Antes de julgar precipitadamente, é prudente verificar se e como você contribui para a situação - afinal, é possível que você seja o problema. Se constatar que o problema não é você, este curso será ainda mais útil. Nele, Chris Croft compartilha métodos para reconhecer as características de alguns dos tipos mais comuns de pessoas difíceis e estratégias para lidar com essas pessoas de uma forma mais efetiva. Chris oferece técnicas para lidar com uma variedade de comportamentos, que incluem a negatividade, agressividade, infantilidade e egoísmo. Além disso, ele explica como superar seus pensamentos negativos e obter o melhor de um chefe difícil. Umfang: 01:46:33
Inhalt: Todos ficamos frustrados quando alguém se aproveita de nós ou reagimos agressivamente quando nos sentimos provocados ou bloqueados. Aprenda a superar essas reações automáticas sendo assertivo. Este curso revela em que consiste a assertividade e como ela difere da agressão. Veremos técnicas específicas que você pode usar para lidar com situações desafiadoras e pessoas difíceis. Umfang: 00:53:43.00
Inhalt: Todos nos frustramos cuando se aprovechan de nosotros o respondemos agresivamente cuando nos sentimos provocados o atrapados. Aprende a evitar estas reacciones siendo asertivo. Este curso te revela qué significa la asertividad y en qué se diferencia de la agresión. En él veremos técnicas específicas que podrás aplicar para responder en situaciones y con personas difíciles. Umfang: 00:54:24.00
Inhalt: En cualquier entorno de trabajo, es probable que tengas compañeros con los que te resulta más difícil trabajar que con otros. Antes de sacar conclusiones, deberías determinar si estás contribuyendo a la situación y cómo (después de todo, es posible que seas tú la persona difícil). Si has determinado que el problema no eres tú, te podemos ayudar. En este curso, Chris Croft te explica varios métodos para reconocer las características de los tipos más comunes de personas difíciles, y te da estrategias para lidiar con ellas. Aprenderás técnicas prácticas para lidiar con comportamientos como la negatividad, la agresión, la inmadurez y el egoísmo. Además, te explica cómo evitar pensar siempre de forma pesimista y qué debes hacer ante un jefe difícil. Umfang: 01:45:59
Inhalt: Are your meetings ineffective? Are you finding that you run out of time without completing the agenda? Do attendees seem dissatisfied or bored? Trainer Chris Croft outlines the top 10 meeting problems and explains how to manage each one. He covers meetings that aren't necessary; noises and other distractions that throw meetings off track; attendees showing up late; disruptive behavior; lack of focus; meetings that take too long; lack of progress; and lack of participation. Plus, get tips for eliminating some of the most common technology issues that occur during virtual meetings. Umfang: 00:53:27.00
Inhalt: Competências de negociação não são importantes apenas para os profissionais de vendas. Com um pouco de prática, qualquer pessoa pode aprender as regras básicas da negociação para conseguir um bom negócio na compra de seu próximo carro ou casa, ou aumentar o sucesso no trabalho com fornecedores, clientes e até mesmo colegas. Neste curso, o mestre em negociação Chris Croft percorre todas as fases de uma negociação, desde a decisão de negociar até o fechamento. Chris discute como planejar sua negociação e calcular sua oferta inicial. Além disso, ele conduz você por uma série de táticas de negociação, demonstra como chegar a uma situação de ganho mútuo por meio do uso da negociação e explica como fechar o negócio. Umfang: 02:12:35
Inhalt: Cost reduction is about making more out of less. By cutting some of its most significant sources of waste and overspending, a company can increase its earnings-all without generating any growth in sales. In this course, instructor Chris Croft conducts a detailed tour of some of the best ways to save. Discover how to identify your most profitable customers (and which ones are actually costing you money). Learn how to cultivate a work environment that energizes employees and boosts their efficiency. Plus, explore techniques for handling costs that are unrelated to people, including how to more effectively manage inventory and spot ways to enhance your IT systems. Umfang: 02:19:30.00
Inhalt: Agendas are the most important thing for an effective meeting, and yet they aren't paid much attention. People aren't trained on creating agendas; they just sort of happen, and often they are done really badly. In this short course, management trainer Chris Croft shows how to build your own agenda and circulate it for ideas and distribution. He explains when to send it, who to send it to, and what factors should be considered in any worthwhile agenda. Umfang: 00:36:03.00
Inhalt: When a customer receives exceptional service, you don't just earn their business-you earn their loyalty. And while every customer is different, the methods for thinking about delight are shared by all. In this course, Chris Croft focuses on these methods, sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele. Regardless of your industry, these tips can help you and your colleagues go beyond the basics and create personalized, meaningful customer service experiences. Umfang: 02:12:31.00
Inhalt: Dans cette formation adaptée du cours original de Chris Croft, abordez la conduite de projet simplifiée. Marc Lecordier vous explique comment mettre en ?uvre efficacement vos projets, quelle que soit leur taille ou leur importance. De la définition du livrable à l'ajustement et au pilotage des délais et budgets, vous passerez par la construction de chemins pour les tâches critiques et flottantes. Vous prendrez en main les outils les plus utilisés dont le diagramme de Gantt. Ainsi, cet outil vous permettra de planifier les tâches et les activités à réaliser, de communiquer avec vos clients et vos équipes, ainsi que d'évaluer les délais. Les budgets seront alors mieux maîtrisés et vous livrerez des projets de bonne qualité. Umfang: 01:15:41.00
Inhalt: Le diagramme de Gantt est l'outil de référence si vous voulez planifier ou contrôler les ressources d'un projet. Dans cette formation de Jean-Marc Pairraud, vous aborderez les notions nécessaires à l'élaboration d'un diagramme de Gantt, à partir de Microsoft Project 2016. Vous étudierez en détail ses utilités dans la gestion de projet, de petite ou de grande envergure. Ainsi, cette formation s'adresse aux chefs ou aux gestionnaires de projet et aux différents acteurs liés à cet environnement. À l'issue de la formation, vous serez en mesure de construire et d'utiliser les diagrammes de Gantt comme des outils polyvalents. Umfang: 01:27:37.00
Inhalt: Lorsque nous vivons des changements ou lorsque nous interagissons avec des personnes difficiles, nous devons parfois nous soumettre ou nous rebeller. Dans un contexte professionnel, il est important de faire preuve d'assertivité. Faire preuve d'assertivité n'est pas naturel et donc, la démarche est très difficile. Dans cette formation adaptée du cours original de Chris Croft, Marc Lecordier vous explique comment vous exprimer et défendre vos droits tout en respectant ceux des autres. Il vous apprend à gérer vos émotions et vous aide à comprendre que les comportements que vous mettez en ?uvre ont des conséquences. Étudiez plusieurs techniques ainsi qu'un processus en quatre étapes que vous pourrez utiliser au quotidien pour adopter efficacement l'assertivité. Umfang: 01:05:41.00
Inhalt: Did you know that if you save just one hour per week, you could gain a whole week of uninterrupted time each year? That's the power of time management. This course will help you reclaim those hours by managing your time more efficiently and increasing your professional and personal productivity. Author Chris Croft explores how to establish a productive environment by establishing systemic approaches for repeating tasks, reducing inefficiency, organizing your work area, and using an effective system to reduce filing. He also discusses how to best create and manage to-do lists, organize the constant influx of information, leverage software to improve efficiency, and manage email. The most efficient people use technology and established systems of organization to manage their tasks and maximize their time. This course shows how to put these time management techniques to work for you. Umfang: 01:58:21.00
Inhalt: Find your dream job. This course is for people who want to be excited to go into work each day. It's designed to teach practical skills to write an eye-catching resume and excel in a job interview. But it also encourages you to take the time to decide what job will truly make you happy and enhance your talents. Instructor Chris Croft has been teaching interview and presentation skills to companies for over 20 years. He helps you write a fantastic resume, prepare for an interview, answer tough questions, give a presentation, and follow up afterward. He offers concrete details, such as what to wear and what to say, and provides real-life interview and resume examples (some humorous, some not) along with practical tools you can use in your job search right away. This course was created by Chris Croft. We are pleased to offer this training in our library. Umfang: 01:57:29.00
Inhalt: O objetivo da gestão é fazer melhorias, não só nos produtos e serviços, mas também no processo todo. O difícil é saber o que precisa melhorar e, depois, se as intervenções realizadas tiveram um impacto positivo. Este curso fornece uma visão geral das ferramentas básicas usadas na melhoria de processos, como o controle estatístico de processos, e como usar essas ferramentas para melhorar os três aspectos mais críticos do processo de negócios: tempo, qualidade e custo. Chris Croft extrai as melhores práticas das abordagens para melhoria de processos, como a Mentalidade Enxuta e o Seis Sigma, combinando-as em lições que ajudarão você a observar a essência do seu negócio, avaliá-la e aprimorá-la. Umfang: 01:34:04.00
Inhalt: El objetivo de la gestión es efectuar mejoras, no solo en los productos y servicios, sino en procesos completos. Lo difícil es identificar qué hay que mejorar y conseguir que tus intervenciones impliquen un cambio positivo. Este curso te ofrece una visión general de las herramientas básicas que se utilizan para la optimización de procesos (como el control de los procesos estadísticos), y cómo aplicarlas para obtener beneficios en los tres aspectos críticos de tu negocio: el tiempo, la calidad y el costo. Chris Croft te explica las mejores prácticas de varios planteamientos, como la gestión de proyectos Lean y Seis Sigma, combinadas en lecciones con las que aprenderás a conocer a tu empresa, medir el rendimiento y optimizarlo. Umfang: 01:33:48.00
Inhalt: Descubra as qualidades das equipes eficazes e a função que você, como membro, desempenha na criação de uma equipe efetiva. Além da importância de conhecer seus próprios pontos fortes e fracos, o instrutor de gestão Chris Croft enfatiza a importância de cumprir as expectativas, ouvir outros membros da equipe, comunicar-se claramente, desempenhar mais de um papel e ser solidário. Umfang: 01:12:45.00
Inhalt: Ao equilibrar as restrições triplas na gestão de projetos (custo/qualidade/tempo) e tentar realizar algo novo, certamente haverá problemas. No curso, o instrutor em gestão de projetos, Chris Croft, ensina a resolver os problemas mais comuns que surgem quando se trabalha com projetos. Ao dividir esses problemas em 4 categorias principais - problemas pessoais, problemas de qualidade, problemas de custo e problemas de tempo - Chris oferece conselhos e técnicas úteis sobre como lidar com eles. Umfang: 01:01:54.00
Inhalt: En este curso de gestión de proyectos, concretamos los problemas más comunes que ocurren en el desarrollo de proyectos, los provocados por las personas, los tiempos de entrega y los costes. Los factores más importantes que provocan el descontento de nuestro cliente y requieren habitualmente de un sobreesfuerzo para llevarlos a cabo. Analizamos varias de las causas que los ocasionan y se estudian distintas soluciones para solventarlos pero, lo más importante, se introducen hábitos para prevenirlos. Umfang: 00:55:11.00
Inhalt: Ziel des Managements ist es, Dinge besser zu machen, nicht nur Produkte und Dienstleistungen, sondern auch die dazugehörigen Prozesse. Die Schwierigkeit liegt darin zu verstehen, was verbessert werden muss und ob die Verbesserung zu einer positiven Veränderung geführt hat. In diesem Kurs erhalten Sie einen Überblick über die gängigen Werkzeuge der Prozessverbesserung, zum Beispiel SPC (Statistical Process Control - statistische Prozesssteuerung), und Sie erfahren, wie Sie mithilfe dieser Werkzeuge die drei wichtigsten Aspekte Ihres Unternehmensprozesses optimieren, nämlich Zeit, Qualität und Kosten. Chris Croft nimmt die besten Methoden aus Systemen zur Prozessverbesserung wie Lean und Six Sigma und setzt sie in Lerneinheiten zusammen, die Ihnen helfen werden, das, was den Kern Ihres Geschäfts ausmacht, zu messen und zu verbessern. (Übersetzung des Kurses aus dem Englischen: Sabine Lambrich) Umfang: 01:33:18.00
Inhalt: Os hábitos foram identificados como o segredo para o sucesso no longo prazo. Faça uma pequena pausa para conhecer um novo hábito de sucesso. Junte-se ao experiente e perspicaz instrutor Chris Croft durante esta jornada em que ele oferece dicas valiosas e práticas para o sucesso. Ele aborda tópicos como a relação entre sucesso, dinheiro e felicidade, inteligência emocional, definição de objetivos, organização, propósito de vida e criatividade. Umfang: 03:18:45
Inhalt: Workplace change is hard. In this course, Chris Croft explains why we struggle with change, and shares many practical techniques that can help you manage-and even thrive-in a world of constant change. Chris begins the course with general overview of change, explaining why most of us dislike it and how to prepare for the changes you'll inevitably encounter throughout your life. Next, he outlines five common types of workplace change-restructuring, layoffs, new initiatives, starting a new role in a team, and getting off to a good start with a new boss-and provides strategies for dealing with each. Even as he addresses particular types of workplace change, Chris shares helpful techniques that could easily apply to other changes in your life. Umfang: 02:02:38.00
Inhalt: Get a new happiness tip to help you live a happier life. Coach Chris Croft provides practical, actionable techniques for finding more time for the things you love and maximizing your day-to-day happiness. He's released over 50 tips, on topics such as understanding your options, focusing on the bigger picture, being grateful, savoring experiences, choosing how you spend your time, and more! Umfang: 03:31:37.00
Inhalt: As a manager, you have the power to make or break your employees' experience at work. This course was designed to show you how to sharpen your leadership skills, define a vision for your team, and ultimately transcend from a manager to an inspirational leader. Instructor Chris Croft has spent 20+ years teaching leadership skills to professionals of all stripes. Here, he draws from his experiences as he shares over two dozen practical steps you can take to inspire and motivate your team. Get practical strategies for delegating and motivating, communication, dealing with difficult people, and planning the future of your business. Along the way, Chris shares examples from multiple industries that illustrate how these concepts function in the real world. Umfang: 03:02:22
Inhalt: Get practical leadership skills you can use every day. This course provides leaders and managers of all levels with an introduction to the basic skills they need to lead their teams to success. Based on theories instructor Chris Croft has acquired over 20 years of teaching, it explores the qualities of a great leader, theories of motivation, leadership styles, and core proficiencies like connecting with your team and effectively delegating work. In closing, Chris provides an optional pledge, which can help you commit to being a better boss. Umfang: 02:30:48.00
Inhalt: What is a Gantt chart? A Gantt chart is an incredibly helpful way to illustrate the critical deadlines associated with any project-connecting start and end dates of individual tasks and their interdependencies. In this course, project management trainer and Gantt chart aficionado Chris Croft explains how to create and use a Gantt chart for a variety of purposes, using different Gantt chart software. Learn how to create Gantt charts to communicate with customers, plan resources, monitor progress for one or multiple projects, assess risk, predict spend, and decide whether or not you can speed up your project. Chris also discusses the most common problems and provides tips to help you avoid mistakes. Umfang: 00:59:59.00
Inhalt: We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive. This course reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people. Umfang: 00:54:21.00
Inhalt: Le management vise à apporter des améliorations, non seulement aux produits et aux services, mais aussi aux processus. Vous devez d'abord identifier les points perfectibles, puis déterminer si vos interventions ont des effets positifs. Dans cette formation, Chris Croft vous présente les outils élémentaires requis tels que le contrôle statistique de processus. Il vous explique également comment vous en servir pour optimiser les trois facteurs clés de tout processus, à savoir le temps, la qualité et le coût. Vous découvrirez un condensé des meilleures pratiques des approches spécialisées telles que Lean et Six Sigma, ainsi que des conseils qui vous aideront à sonder et à mesurer votre c?ur de métier pour faire toujours mieux. Umfang: 01:33:52.00
Inhalt: What's the secret of successful and happy people? While there's no magic formula, there are small steps you can take to appreciably increase your satisfaction and odds of success-at work and in life. Join coach Chris Croft as he introduces his top tips for life mastery. Learn how goals help you build the life you want, how reducing what's not important leaves time and energy for what is, how to beat procrastination and eliminate stress, how to maintain a positive attitude through good times and bad, how to become more assertive, and how to build a network of friends and colleagues. Chris also offers some advice on making the lessons stick. The good life is within everyone's grasp; use these tips to achieve health, happiness, and success. Umfang: 02:49:04.00
Inhalt: Learn the top tips to being a great manager. Chris Croft has been conducting leadership training for the last 20 years and in this course provides quick tips on the most essential skills for managers, covering everything from assertiveness and time management to sales and presentation skills. Each video is two minutes or less-short enough to fit into any manager's day. Take the entire course from start to finish or dive straight into the topic you need the most: negotiating purchases and sales, keeping your team motivated and engaged, delivering projects on time and on budget, effectively managing your time, giving great presentations, or becoming a respected leader in your organization or industry. Each tip is designed to help you become a better manager, one simple step at a time.. Umfang: 02:04:47.00
Inhalt: Depending on how it is run, a meeting can stall productivity or foster the creation of imaginative solutions. In this course, learn how to make your meetings count. Follow Chris Croft as he provides a practical, step-by-step guide to setting up and facilitating meetings, diving into a variety of topics ranging from choosing your meeting format-online or in-person-to using visual aids. He also explains how to grapple with common meeting problems, such as dealing with latecomers and managing conflicts, and helps you create ground rules to prevent problems from occurring. Chris wraps up the course by addressing the specifics of virtual meetings. As remote work continues to become more common, learn how to get the most out of the technology at your disposal and encourage full participation when all of your attendees aren't in the same room. Umfang: 01:39:07.00
Inhalt: Are your projects competing for resources? Resource management is an area that's little understood, but it's one of the biggest reasons why projects run late, which is a huge cause of stress and chaos in organizations. This course is for program managers and project managers who are managing more than one project (which is most of them!). Learn exactly what a resource is, how to prioritize projects based on resource availability, and how to get the people you want to work on your projects. Find out how to construct a resource plan that ensures no resource is overcommitted or underutilized, identifies bottlenecks and scarcities, and handles interdependencies in the "cube" of resources, projects, and time. Plus, discover how to handle changes to the program, and build self-organizing teams to simplify program management and motivate team members. Umfang: 01:36:34.00
Inhalt: Giving a talk can be a career-defining moment. Somebody in the audience might offer you a job or submit your next big sales order. The key to a great presentation is confidence. Learn the difference between simply giving (and surviving) a presentation and delivering a confident and engaging talk your audience will love. In this training course, Chris Croft gives you a series of tips and tricks, emphasizing practical techniques you can use before and during a presentation to maximize its effectiveness. Learn how to calm your pre-talk nerves, practice proper body language, write effective openers, manage the time you're allotted, and close strong. Plus, find out how to get more out of PowerPoint and engage your audience by asking the right questions. Umfang: 01:50:05.00
Inhalt: Remote teams are here to stay, but how do we successfully manage and motivate individuals and teams who we rarely see? How do we keep enough control while still giving them enough freedom to enjoy their work and perform at their best? In this groundbreaking course, thought leader Chris Croft looks at how to optimize the level of involvement in planning and the level of freedom in the implementation-and how to combine these two. Chris goes through the matrix of management options and covers several methods for choosing the best management style for you and your team. He looks at how traditional ideas of motivation can be adapted to the new remote environment, with practical ideas for maximizing the motivation of remote individuals and teams. Finally, he offers some thoughts on how different personality types react to working remotely and how you can help them to make the best of the situation. Note: This course was created by Chris Croft. We are pleased to host this training in our library. Umfang: 02:41:10
Inhalt: Negotiation skills aren't just important for the sales professionals among us. With a little practice, anyone can learn the simple rules of negotiation to get a great deal on a new car or house, or achieve greater success at work by getting better deals with suppliers, customers, and even colleagues. In this course, master negotiator Chris Croft walks through all the phases of a negotiation, from deciding to negotiate to closing. Chris discusses how to plan your negotiation and calculate your opening offer. Plus, he takes you through a series of specific negotiation tactics, demonstrates how to come to a win-win situation through the use of trading, and goes into how to close the deal. Umfang: 02:12:44.00
Inhalt: Psychological games players-those who actively seek to undermine, sabotage, and manipulate others-can be found in nearly every workplace and social gathering. This course was designed to help you spot these individuals and keep their mind games from getting under your skin. Instructor Chris Croft delves into the theory of why people play games, how these games work, and how to recognize when someone is playing one with you. He then covers the 20 most common games people play, demystifying manipulative techniques like "only joking" and "only trying to help." To wrap up, he shares six practical techniques for disarming games players and regaining your control over difficult situations. Tune in to equip yourself with tools and techniques for dealing with this challenging personality type. Umfang: 02:06:00
Inhalt: Determining what you want for yourself, both professionally and personally, is an ongoing challenge. This course was designed to help you find your way. Instructor Chris Croft provides a roadmap for anyone trying to solve the interrelated challenges of career and life planning. Chris shares tips for figuring out your ideal career, discussing work-life balance, the pros and cons of being self-employed and starting your own business, and the choice between taking risky jobs and settling for safe jobs that don't excite you. Then, he covers how to find your ideal job by narrowing down both the type of job and the subject area. Chris also addresses finding your life purpose-the sweet spot where you ideally do something you are good at and enjoy. This course is aimed at people who are starting out in life, those who are unhappy with where they are, and those who want to think longer term about where their life is going. Umfang: 03:06:29
Inhalt: Influencing is happening in every meeting you have. Other people are influencing you, and you are influencing them. It's a vital life skill. In this course, instructor Chris Croft brings an engineer's mind to the subject. Chris presents a six-step process that you can follow in any influencing situation, with techniques that you can use at each stage, depending on the type of person you would like to influence. He explains how you can use this process to prepare for meetings and get the best from every relationship, whether at work or at home, with customers, bosses, suppliers, friends, or relatives. Chris goes over the ethics of influencing, as well. Understanding the psychology of influencing helps you to build better relationships and get better outcomes with everyone you meet. Note: This course was created by Chris Croft. We are pleased to host this training in our library. Umfang: 02:50:24
Inhalt: You can't solve a problem unless you can get to the cause-and sometimes there's more than one. In this course, learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution. Chris Croft takes you through several methods for identifying what's actually causing a problem, including looking at the whole system when a problem is actually a symptom of a larger issue. He also explains how to generate potential solutions using mind maps and decision trees, how to boost your creativity to help you come up with more insightful options, and how to use both logic and your intuition to select the right solution to your problem. Umfang: 01:32:50.00
Inhalt: The objective of management is to make improvements-not only to products and services but also to entire processes. The difficult thing is to know what needs improving, and then whether your interventions have made a positive difference. This course provides an overview of the basic tools used for process improvement, such as statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. Chris Croft distills the best practices from process improvement frameworks such as Lean and Six Sigma, and combines them into lessons that will help take the core of what your business does, measure it, and do it better. Umfang: 01:18:44.00
Inhalt: Almost everything you do in the workplace is a project, from the smallest task to the largest endeavor. All of this work can benefit from some basic project management skills. Once mastered, you will be able to transfer this valuable skillset to any project, of any size, in any industry. In this course, management trainer Chris Croft outlines the twelve steps to managing projects without creating a lot of extra overhead, and shows how to use traditional project management tools-such as Gantt charts and network diagrams-to help you succeed. Learn how to plan a project, manage resources, monitor progress, and deliver your project on time and on budget. Umfang: 01:44:43.00
Inhalt: When you're balancing the triple constraints of project management (cost/quality/time) and trying to accomplish something new, problems are bound to crop up. In the course, project management trainer Chris Croft shows how to solve the most common problems that arise when working on projects. By breaking these issues into 4 major categories-people problems, quality problems, cost problems, and time problems-he provides helpful advice and techniques for how to handle them. Umfang: 01:05:12.00
Inhalt: Lorsque vous essayez de faire quelque chose de nouveau, vous devez souvent tenir compte des contraintes de la gestion de projet. Face à cette situation, il est inévitable que vous soyez confronté à des complications. Dans cette formation, Chris Croft, formateur en gestion de projet, vous explique comment résoudre les difficultés de projet les plus fréquentes. Pour cela, il vous donne des conseils et des techniques utiles afin de gérer les quatre principaux types de problèmes de projet notamment liés aux personnes, à la qualité, au coût et au délai. Umfang: 01:02:54.00
Inhalt: Dependendo da forma como for conduzida, uma reunião pode prejudicar a produtividade ou estimular a elaboração de soluções criativas. Neste curso, saiba como fazer suas reuniões valerem a pena. Acompanhe Chris Croft em um guia prático passo a passo para organizar e facilitar reuniões, explorando uma grande diversidade de assuntos, desde a escolha do formato da reunião - virtual ou presencial - até a utilização de recursos visuais. O apresentador também explica como enfrentar problemas comuns nas reuniões - por exemplo, como gerenciar conflitos e lidar com quem chega atrasado - e ajuda você a criar regras básicas para evitar o aparecimento de problemas. Chris finaliza o curso abordando as especificidades das reuniões virtuais. Com o trabalho à distância se tornando cada vez mais comum, saiba como aproveitar ao máximo a tecnologia disponível e incentivar a participação integral quando todos os participantes não estiverem na mesma sala. Umfang: 01:36:06.00
Inhalt: Sales is ultimately about helping other people determine what they want. By understanding how to do this-as well as how to navigate the overall sales process-you'll be better positioned to close deals. In this course, instructor Chris Croft shares key techniques and practices for being an effective salesperson. Chris explores the keys to building rapport, understanding a client's needs, and prescribing a solution. He also discusses how to handle objections, explores methods for closing a sale, and takes a look at efficiency and metrics. Umfang: 01:49:47.00
Inhalt: Habits have been identified as the key to success over the long term. Take a short break for learning and learn a new success habit. Join experienced and insightful instructor Chris Croft as he delivers valuable and practical success tips. He covers topics such as the relationship between success, money, and happiness; emotional intelligence; goal setting; organization; purpose; and creativity. Umfang: 03:18:52.00
Inhalt: Whatever job you do, it's likely you work in a team. Your performance will depend on your ability to work successfully with other people. Learn the qualities of effective teams and the role you, as a team member, play in creating a healthy, productive team in this course taught by management trainer Chris Croft. In addition to the importance of knowing your own strengths and weaknesses, Chris emphasizes the significance of delivering what is expected of you, listening to other team members, communicating clearly, playing more than one role, and being supportive. The training is jam-packed with practical ideas to become a great team player and help you and your organization become more successful. Umfang: 01:25:14.00
Inhalt: Vous ne pouvez pas résoudre un problème sans en trouver la cause. Il arrive d'ailleurs parfois qu'il y ait plus d'une cause. Dans cette formation, vous apprendrez à identifier la cause principale d'un problème, à trouver des options et à choisir la meilleure solution. Chris Croft vous présentera plusieurs méthodes pour identifier ce qui est réellement à l'origine d'un problème, notamment en étudiant l'ensemble du système quand un problème est en fait un symptôme d'un problème plus important. Il vous expliquera également comment trouver des solutions potentielles à l'aide de cartes mentales et d'arbres de décision, comment booster votre créativité pour trouver des options plus pertinentes et comment utiliser votre logique et votre intuition pour choisir la meilleure solution pour votre problème. Umfang: 01:28:50
Inhalt: Você não pode resolver um problema se não chegar à sua causa - e às vezes há mais de uma. Neste curso, conheça técnicas para identificar a causa-raiz de problemas, gerar opções e selecionar a melhor solução. Chris Croft apresenta vários métodos para identificar o que está causando o problema, incluindo a análise sistêmica quando um problema é na verdade um sintoma de outro maior. Ele também explica como gerar soluções usando mapas mentais e árvores de decisão, como impulsionar sua criatividade para encontrar opções mais criteriosas e como usar a lógica e a intuição para selecionar a solução certa para o problema. Umfang: 01:32:38
Inhalt: Approach project management from a new perspective: by exploring what not to do. Using real-world examples, real-world-experienced instructor Chris Croft introduces the 10 most common mistakes project managers make and explains how to avoid them. The course delivers practical advice on how to make an effective Gantt chart, reschedule tasks without affecting project timing, and communicate with bosses and clients. Plus, explore the Association for Project Management (APM) and 12-step methodologies and important project management qualifications. Umfang: 02:11:36.00
Inhalt: Descubre las cualidades de los equipos efectivos y cómo contribuir a que el tuyo sea uno. Además de la importancia de conocer tus puntos fuertes y débiles, el formador sobre gestión Chris Croft recalca la importancia de cumplir las expectativas, escuchar a los demás miembros del equipo, comunicarte claramente, jugar más de un solo papel y ser servicial. Umfang: 01:15:38.00
Inhalt: Dans tous les environnements de travail, vous pouvez trouver que certains de vos collègues sont plus difficiles que d'autres. Avant de les juger, vous devez déterminer si vous contribuez à la situation, et de quelle manière (après tout, il est tout à fait possible que vous soyez la cause du problème). Dans cette formation, Chris Croft vous présente des méthodes pour reconnaître les caractéristiques des types les plus courants de personnes difficiles et vous donne des stratégies pour gérer plus efficacement ces personnes. Il vous fournit des techniques pratiques pour faire face à divers comportements, comme la négativité, l'agression, la puérilité et l'égoïsme. Puis, il vous explique comment surmonter votre propre négativité et gérer au mieux un chef difficile. Umfang: 01:39:27
Inhalt: Quelle que soit notre fonction ou notre niveau de responsabilité, nous sommes amenés à gérer des projets et des missions nécessitant un travail en équipe. Nous sommes tous capables de travailler ensemble et chacun peut se révéler être un membre efficace. Dans cette formation adaptée du cours original de Chris Croft, découvrez les techniques et les pistes de réflexion visant à assurer une bonne cohésion entre collaborateurs. Votre formateur Marc Lecordier vous donne les clés de la réussite pour développer et renforcer le travail en équipe. Le succès dépendra toujours de la capacité de chacun à travailler efficacement avec d'autres personnes. Umfang: 01:12:12.00
Inhalt: Negotiation theory is all very well, but how can you apply it in real situations? Which tactics should you use when? In this comprehensive course, instructor Chris Croft outlines the negotiating process and applies it to real-life negotiation situations, talking you through exactly what you should do in order to get the best possible outcome. Often these situations are about much more than money-they are about finding a win-win outcome that covers all of the tradeables. You can use this comprehensive course as a reference library, so that you can refer directly to the section relevant to your current situation. Note: This course was created by Chris Croft. We are pleased to host this training in our library. Umfang: 03:25:34
Inhalt: In every workplace, you're likely to perceive some colleagues are being more difficult to work with than others. Before you rush to judgment, you should determine if and how you might be contributing to the situation. (After all, it's entirely possible that you're the problem.) If you've determined that the problem isn't you, then this course can help. In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss. Umfang: 01:46:37.00
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