Inhalt: Ethical behavior is critical to the success of your career and your company. But ethics are not always black and white. Many factors can affect how people respond in ethically gray situations, including conflicts of interest, fear of failure, and business pressure. To ensure you have a strong ethical compass, you need to be informed and prepared. In this course, filled with practical examples and live-action scenarios, expert Bob McGannon helps you understand what business ethics are and why they are so important. Learn how to conduct an ethical self-check, apply ethical standards to your work with stakeholders and coworkers, and report any ethical issues that arise. Bob also describes how to promote ethical behavior from top to bottom and explains how ethics are evolving in rapidly changing world. Umfang: 00:53:55.00
Inhalt: Today''s headlines are rife with stories of corporate corruption. These incidents are often pinned on the decision-makers at the top-and rightly so, in most cases. Modern corporate leaders are charged with both promoting ethical behavior and grappling with the ethical quagmires that crop up during their tenure. In this course, Bob McGannon delves into the subject of business ethics, explaining why it''s critical to the success of your business-particularly in the era of social media-and how to refine your own ethical framework. Bob describes some of the behaviors and expectations you can put in place at your company today to promote ethical behavior from top to bottom. He also showcases ethics in action, including how to deal with situations where the right answer isn''t readily apparent. Umfang: 01:06:29.00
Inhalt: Change is hard, but necessary for businesses to thrive and survive. You-as leader or manager-can help implement new business processes and initiatives using organizational change management (OCM). In this course, consultant and change management expert Bob McGannon discusses the principles and techniques necessary to drive change at the project level, in a certain business area, or throughout an entire organization. He helps you prepare, manage, and support the change process, outlining the five phases involved and the eight competencies required for success. Bob also helps you understand the stages of change on an individual level, so you can help team members and stakeholders adapt. Umfang: 01:40:02.00
Inhalt: New consultants are often surprised by how agile they need to be to fulfill client expectations. The role you play may vary from contract to contract, or even shift within the same engagement. This course helps prepare you for the many different roles a consultant must play and succeed in the challenging world of consulting. Bob McGannon explains how your role differs from your job and how you can assess the needs of your client right at the start of the engagement. He then reviews the seven major roles-technical expert, manager, team leader, follower, reviewer, critic, and implementer-explaining when each role is most useful to your client. Live-action scenarios help you see the roles in action and apply what you have learned. In the final chapter, Bob discusses how to close the engagement, emphasizing the value your role has provided in order to position yourself for the next one. Umfang: 01:11:23.00
Inhalt: A Gestão Ágil de Projetos permite produzir entregas menores com mais frequência e eficiência, tornando-se uma excelente escolha para equipes que trabalham no desenvolvimento de produtos, programação, análise de negócios e outras áreas de colaboração. No entanto, trata-se de um processo delicado que requer metas, escopo e gerenciamento adequados. Neste curso, o autor e Profissional de Gerenciamento de Projetos Bob McGannon mostra as ferramentas e técnicas necessárias para gerenciar com sucesso um projeto ao longo do ciclo de vida ágil. Aprenda a usar a Gestão Ágil nos projetos certos e então percorra as quatro principais fases do ciclo, começando pela avaliação do trabalho e elaboração da estrutura de iterações até o levantamento dos requisitos, gerenciamento do projeto sem interferência no processo de desenvolvimento rápido, adaptação ao feedback e encerramento do projeto. No capítulo de bônus, Bob discute os desafios reais que encontrou ao executar projetos ágeis, trazendo a você uma perspectiva autêntica do ciclo de vida dos projetos. Umfang: 01:17:23.00
Inhalt: Mudanças são difíceis, mas necessárias para que as empresas prosperem e sobrevivam. Você - como líder ou gerente - pode ajudar a implementar novos processos e iniciativas de negócios usando a gestão de mudanças organizacionais (OCM, na sigla em inglês). Neste curso, o consultor e especialista em gestão da mudança, Bob McGannon, aborda os princípios e técnicas necessárias para impulsionar mudanças em projetos de uma determinada área de negócios ou em toda uma organização. Ele ajuda você a preparar, gerenciar e apoiar o processo de mudança, descrevendo as cinco fases envolvidas e as oito competências necessárias para o sucesso. Bob também ajuda a entender as etapas da mudança em âmbito individual, para ajudar os membros da equipe e as partes interessadas a se adaptarem. Umfang: 01:39:09.00
Inhalt: Um gerente de projetos pode melhorar sua reputação e promover o envolvimento e o sucesso adotando uma série de questões éticas fundamentais. Neste curso, Bob McGannon aborda os quatro valores éticos de um projeto: responsabilidade, respeito, justiça e honestidade. Ele mostra como criar uma abordagem de padrões éticos pessoais de acordo com a cultura empresarial e descreve situações éticas que você pode enfrentar durante cada fase do projeto. BÔNUS: no capítulo adicional, Bob responde a sete perguntas sobre dilemas éticos específicos: compartilhamento de informações, resolução de conflitos relativos a padrões, comunicação com as partes interessadas e apresentação do status do projeto com honestidade, entre outras. Umfang: 01:13:57.00
Inhalt: Para produzir resultados que atendam às necessidades das partes interessadas, inclua os quatro principais indicadores de qualidade - função, resultados, desempenho e confiabilidade - no plano do projeto. Neste curso, Bob McGannon, autor e profissional de gestão de projetos com certificação PMP, aborda as questões necessárias para garantir que a qualidade do projeto seja ótima. Descubra como planejar a qualidade, realizar testes e considerar as necessidades especiais dos projetos de TI. Umfang: 01:21:12.00
Inhalt: Sem riscos, não há recompensas. Porém, caso não sejam gerenciados corretamente, os riscos reduzem sua capacidade de atingir os objetivos do projeto, podendo até desencaminhá-lo completamente. Neste curso, Bob McGannon, autor e profissional de gerenciamento de projetos, mostra como prever, avaliar e gerenciar riscos em projetos - sejam eles grandes ou pequenos. Descubra como avaliar a tolerância a riscos das partes interessadas, montar um plano de riscos, criar um registro de riscos e manter a continuidade do projeto conforme os riscos surgem. Umfang: 01:12:28.00
Inhalt: La gestión de proyectos ágil te permite crear productos más pequeños de forma rápida y eficiente. Es una opción excelente para los equipos que trabajan en desarrollo de productos, programación, análisis de negocios y otras áreas colaborativas. Sin embargo, este es un proceso delicado para el que se requieren unas metas, una gestión y un alcance específicos. En este curso, el formador y profesional de gestión de proyectos Bob McGannon te muestra las herramientas y técnicas que necesitas para gestionar un proyecto en su ciclo de vida ágil. Aprende a aplicar este tipo de gestión con los proyectos apropiados. Veremos las cuatro fases principales del ciclo, desde el alcance del trabajo y el diseño de tu estructura sprint hasta la recopilación de requisitos, la gestión del proyecto sin interferir en el proceso de creación, la adaptación para el feedback y el cierre del proyecto. En el capítulo extra, Bob McGannon te enseñará algunos problemas con los que se encontró al ejecutar proyectos ágiles. Así, tendrás una perspectiva real del ciclo de vida de tu proyecto. Umfang: 01:17:33.00
Inhalt: Para producir los resultados que satisfacen las necesidades de las partes involucradas en tu proyecto, incorpora a tu planificación los cuatro indicadores principales de la gestión: la función, los resultados, el rendimiento y la fiabilidad. En este curso, el escritor y PMP certificado Bob McGannon te acompaña por todas las cuestiones necesarias para que la calidad de tu proyecto sea óptima. Aprende a planificar la calidad y a realizar pruebas, y conoce las necesidades especiales de los proyectos de TI. Umfang: 01:22:30.00
Inhalt: En este curso, el formador y PMP certificado Bob McGannon te enseña a conocer a tus empleados y a desarrollar un gran equipo a partir de tu banco de talentos, definir sus tareas y optimizar su éxito. Aprende en el proceso a negociar los recursos clave, apreciar y potenciar los estilos de trabajo de cada empleado, aplicar la inteligencia emocional para añadir un enfoque personal a tu estilo de gestión y resolver conflictos. Umfang: 01:28:39.00
Inhalt: Sin riesgo no puede haber recompensa, pero si no se gestionan adecuadamente, los riesgos reducen tu capacidad de cumplir las metas de tu proyecto o incluso de retrasarlo. En este curso, el formador y experto en gestión de proyectos Bob McGannon te muestra cómo anticipar, evaluar y gestionar los riesgos de tu proyecto, ya tengas un proyecto grande o pequeño. Descubre cómo tramitar la tolerancia de las partes involucradas al riesgo, cómo crear un registro de riesgos y cómo mantener la continuidad del proyecto cuando estos aparezcan. Umfang: 01:15:42.00
Inhalt: Vous souhaitez que vos employés à distance soient plus engagés ? Vous venez d'obtenir un poste de responsable et les membres de votre équipe sont répartis dans divers bureaux ? Bob McGannon, auteur et chef de projet, vous révèle les secrets qu'il utilise depuis plus de 20 ans pour gérer ses équipes disséminées à travers le monde. Vous apprendrez notamment à créer un lien, à définir des attentes, à communiquer, à surmonter les conflits et à faire évoluer votre équipe. Vous découvrirez aussi les cinq problèmes majeurs des responsables d'équipes virtuelles ainsi que les solutions envisageables. Umfang: 01:59:00.00
Inhalt: Nesse curso, o escritor e PMP Bob McGannon ensina como entender os membros da equipe, criar uma equipe forte, estruturar o trabalho e maximizar o sucesso. Descubra como negociar recursos-chave, apreciar e maximizar estilos de trabalho, adicionar a inteligência emocional ao seu estilo de gestão e resolver conflitos. Umfang: 01:27:42.00
Inhalt: Você tem uma equipe remota e precisa motivá-la de forma mais eficaz? Talvez você esteja entrando em uma função de gestão pela primeira vez, ou com uma equipe espalhada por várias filiais? Neste curso, o autor e PMP Bob McGannon compartilha as estratégias que usou para gerenciar equipes remotas em continentes e fusos horários distintos por mais de 20 anos. Descubra como criar relacionamentos, estabelecer expectativas mútuas, comunicar-se, conectar-se, superar conflitos, fazer o trabalho e melhorar a equipe. Também estão incluídas análises sobre os cinco desafios principais que os gerentes enfrentam para liderar equipes remotas, além de soluções úteis que ajudarão a colocar a equipe no caminho certo. Umfang: 02:03:29.00
Inhalt: Neste curso, criado para profissionais de gestão de projetos e outras lideranças que precisam lidar com custos, o autor e PMP® Bob McGannon ensina a construir um orçamento sólido em torno de uma estrutura de repartição do trabalho, trabalhar com padrões de custo e examinar o capital em relação aos custos operacionais. O curso mostra como construir, gerenciar e monitorar o orçamento, e compartilha dicas de projetos reais. Além disso, obtenha conselhos práticos sobre recuperação de excessos e como lidar com mudanças de escopo. Umfang: 01:09:35.00
Inhalt: Aprende a gestionar equipos profesionales formados por personas que trabajan a distancia, o que están físicamente separados en diferentes oficinas. En este curso descubrirás métodos para mejorar la cohesión, generar confianza y buenas relaciones, establecer expectativas y acuerdos de colaboración mutua, comunicarse de manera efectiva, superar posibles conflictos, sacar el trabajo adelante y hacer que el equipo crezca y se desarrolle de manera excelente. Echa además un vistazo a los cinco retos principales de todo manager en remoto así como alguna de las soluciones más útiles para corregir el rumbo y devolver la excelencia a la gestión del equipo. Umfang: 02:21:08.00
Inhalt: El cambio no nos suele agradar, pero es necesario para que una empresa prospere y sobreviva. Gracias a él, como jefe o gerente, podrás implementar nuevos procesos e iniciativas. En este curso, el consultor y experto en gestión del cambio Bob McGannon te explica las técnicas y los principios necesarios para favorecer los cambios a nivel de proyecto, en un área concreta o en toda la organización. Además, te ayuda a preparar y gestionar los procesos para aplicarlos. Veremos las cinco etapas y las ocho competencias necesarias para el éxito. Bob también te ayuda a conocer las fases del cambio a nivel individual, para que puedas facilitar la adaptación de los miembros de tu equipo y las partes involucradas. Umfang: 01:40:42.00
Inhalt: To succeed in outsourcing environments, you must understand the common issues that plague outsourcing engagements and how to address them. Instructor Bob McGannon discusses the early warning signs of common issues, along with response alternatives. Issues can arise when the outsourcing contract becomes out of step with changing business needs. Bob points out common concerns with contract terms and how they can misalign with client business needs, service delivery issues, and managing personnel changes. He outlines productive ways to pursue the root cause of delivery problems and the difference between issues and disputes. The course concludes with an exercise on predicting outsourcing issues, based on a case study. Note: This course was created by Bob McGannon. We are pleased to host this training in our library. Umfang: 00:37:47
Inhalt: La conducta ética es esencial para tu carrera y empresa. Sin embargo, en ética no todo es blanco o negro. Existen zonas grises y muchos factores que pueden influir en la reacción de la gente, como los conflictos de interés, el miedo al fracaso y la presión de la empresa. Para garantizar que tienes una guía ética pertinente, necesitas informarte y prepararte. En este curso, en el que encontrarás ejemplos prácticos y escenas en vivo, el experto Bob McGannon te explica qué es la ética corporativa y por qué es tan importante. Aprende a cuestionarte, aplicar normas morales con todas las partes involucradas en tu trabajo e informar de cualquier problema de ética que percibas. Bob también describe cómo fomentar la ética y cómo este tema está evolucionando en el mundo en pleno cambio. Umfang: 00:53:07
Inhalt: As a leader, it''s your job to ensure your team is complying with existing rules and processes. But there will be times when diverging from the status quo is what''s best for your company. The ability to do this-to confidently and respectfully disobey-is a core skill for today''s leaders. In this course, uncover the principles of intelligent disobedience, and discover how to employ it to your advantage throughout your organization. Join Bob McGannon as he provides you with a rulebook for breaking the rules. Bob shares why every company needs intelligent disobedience, what to do when managers don''t want to hear about issues in their business, how to overcome your own hierarchy, and much more. Umfang: 00:34:08.00
Inhalt: De plus en plus de projets échouent en raison de problèmes d'intégration. Dans cette formation, Bob McGannon, auteur, entrepreneur et consultant partage avec vous son expérience de l'intégration de projet. Il vous propose des conseils et des approches pour gérer l'intégration ou la coordination des divers éléments d'une stratégie de contrôle et de gestion de projet. Vous aborderez les caractéristiques fondamentales d'une intégration de projet, les principaux livrables ou encore l'importance de la planification dès le début du projet et de la communication. Umfang: 01:00:29.00
Inhalt: Plus un projet est complexe, plus il y a de chances que vous ayez besoin de l'aide de fournisseurs et de partenaires externes. Découvrez les achats de projet, les processus de planification, de gestion et d'exécution des achats de biens et de services pour votre entreprise. Dans cette formation, le chef de projet Bob McGannon vous guide tout au long du processus d'achat de projet, vous aide à déterminer si un achat est bon pour votre projet, vous fait découvrir les approches d'achat et vous explique les différents types de contrats d'achat, y compris les contrats à prix fixe, les contrats à prix coûtant majoré et les contrats temps et matériel. Apprenez à planifier vos achats de façon avisée grâce à des options de planification de paiement et découvrez des méthodes pour réduire le risque. Puis, identifiez les techniques d'essai sur le marché pour rechercher des fournisseurs et partenaires potentiels, et étudiez les différentes demandes telles que la demande d'informations (DI), la demande d'offre (DO) et la demande de proposition (DP). Umfang: 01:21:59.00
Inhalt: Dans cette formation, destinée aux professionnels de la gestion de projet et aux autres responsables ayant besoin de maîtriser leurs coûts, Bob McGannon, expert en gestion de projet (PMP®), vous explique comment établir un budget solide fondé sur une structure de découpage du projet. Vous travaillerez avec des normes relatives à l'établissement des coûts et vous envisagerez le rapport entre les dépenses d'investissement et les dépenses d'exploitation. Vous verrez ensuite comment établir, gérer et surveiller le budget, ainsi que quelques conseils issus du terrain basés sur des projets réels. Vous découvrirez également des conseils pratiques pour rattraper les dépassements de budget et gérer les changements de portée. Umfang: 01:11:21.00
Inhalt: Dans cette formation, Bob McGannon, auteur et chef de projet, vous explique comment comprendre vos collaborateurs, former une équipe solide, façonner le travail et optimiser la réussite. Vous apprendrez à négocier l'obtention de vos ressources, à apprécier et à soigner chaque profil professionnel. Vous verrez également comment résoudre les conflits et comment exploiter l'intelligence émotionnelle pour vous forger un style plus personnel. Umfang: 01:28:04.00
Inhalt: Un chef de projet peut-il être efficace et juste, sans prendre en considération un certain nombre de questionnements éthiques ? Le formateur Bob McGannon, auteur, entrepreneur et consultant fort de plus de 25 ans d'expérience en gestion de projet, présente comment instaurer et appliquer vos valeurs éthiques au cours du cycle de vie de vos projets. Il vous explique les règles à suivre et les risques à éviter afin de réaliser votre potentiel de chef de projet, selon les critères définis par le Project Management Institute (PMI). Umfang: 01:13:34.00
Inhalt: On n'arrive à rien sans peine. Certes, mais les risques non gérés vous freinent, voire vous empêchent d'atteindre vos objectifs de projet. Dans cette formation, Bob McGannon, auteur et chef de projet, vous apprend à anticiper, à évaluer et à gérer les risques liés à vos projets, petits ou grands. Découvrez comment jauger la tolérance au risque de vos parties prenantes, élaborer un plan et un registre des risques ou encore assurer la continuité d'un projet. Umfang: 01:11:46.00
Inhalt: La gestion de projet agile permet de produire des livrables plus petits de façon plus fréquente et efficace. Il s'agit d'une très bonne option pour les équipes qui travaillent dans le développement de produit, la programmation, l'analyse commerciale et autres secteurs collaboratifs. Dans cette formation, Bob McGannon vous donne les outils et techniques nécessaires pour réussir la gestion d'un projet au cours d'un cycle de vie agile. Vous saurez appliquer la méthode agile aux projets appropriés. Umfang: 01:15:27.00
Inhalt: Successful outsourcing relationships don't happen by accident. There are crucial elements and attitudes that make an outsourced account a success. In this course, instructor Bob McGannon reviews the characteristics of productive and healthy outsourcing environments and how client and outsourcing management and employees can contribute to that success. Bob goes over the significant reasons that companies choose outsourcing and how different reasons should generate different management approaches. He also explains the conditions where an outsourcer is treated as a vendor or partner, then covers the requirements and prioritization of services included in the outsourcing engagement. Bob describes effective service request processes and steps you through how an outsourcer can participate in strategy planning. In conclusion, Bob gives you an exercise to find the pitfalls in an outsourcing scenario. Note: This course was created by Bob McGannon. We are pleased to host this training in our library. Umfang: 00:38:15
Inhalt: Outsourcing presents challenges that aren't part of a traditional working environment. Instructor Bob McGannon gives you guidance and information on how to work effectively in this growing industry. Bob explains the advantages and disadvantages of different outsourcing models and the different business drivers that lead companies to consider outsourcing. He discusses common elements of the outsourcing contract, then covers service levels and service requests. Accurate performance reporting is essential for any outsourcing arrangement, and Bob steps through how to ensure relevant, accurate information is provided for business operations. Since most contracts need updating over time, he identifies the steps required to successfully apply changes to an outsourcing contract. Bob concludes by offering other resources that you can use to further your knowledge about outsourcing arrangements. Note: This course was created by Bob McGannon. We are pleased to host this training in our library. Umfang: 00:34:20
Inhalt: Successful outsourcing depends upon proper management, with the right processes and attitudes. In this course, instructor Bob McGannon covers proper outsourcing management practices, from within the outsourcer's organization or the client's organization. He shows you the specific management tools and approaches that you need to lead a successful team. Proper governance of an outsourcing relationship is pivotal for success, and you need to understand where the client's responsibilities end and the outsourcer's responsibilities begin. Bob steps you through all this, plus contract reviews and more. Outsourcing relationships aren't only governed by contracts, though. Bob discusses how to use a procedures manual and customer satisfaction surveys to help manage outsourcing relationships. Bob explains several important delivery outcomes, then concludes by showing you other resources you can use to further your knowledge. Note: This course was created by Bob McGannon. We are pleased to host this training in our library. Umfang: 00:34:34
Inhalt: The transition of services from the client to the outsourcer is the first, most significant "moment of truth" in an outsourcing engagement, and it's more difficult than most people realize. Stumbling blocks abound. In this course, instructor Bob McGannon discusses the overall approach to successful transitions, how to handle personnel transitions, and when the client should keep critical skills in house. He goes over the human factors that you'll need to manage during transitions, along with how to work with remote and overseas personnel. He reviews the complications of transferring assets and managing service levels during the transition period. Bob talks about the conditions for declaring the transition a success, and then he concludes with a case study exercise to evaluate possible approaches to a transition. Note: This course was created by Bob McGannon. We are pleased to host this training in our library. Umfang: 00:37:18
Inhalt: Budget is key to controlling a project's outcome-and one of the 10 foundational knowledge areas of the Project Management Body of Knowledge. In this course, designed for project management professionals and other leads who need to get a handle on their costs, author and PMP® Bob McGannon shows you how to manage your project's budget. Explore fundamentals such as the work breakdown structure, costing standards, and capital vs. operating costs. Then learn how to build, manage, and monitor a project budget. Plus, get practical tips on recovering from overruns and dealing with scope changes. Note: This course follows the latest guidance from Project Management Institute, Inc., as outlined the PMBOK® 6 Guide. Umfang: 01:10:38.00
Inhalt: Your overall success as a project manager depends upon your ability to identify and manage ethical issues. Ethical behavior is also a requirement for good standing with the Project Management Institute (PMI). To boost your reputation and increase project participation and success, you need to learn how to conduct your project in an ethical way and solve any complications that may arise-due to conflicts of interest, business pressure, or even fear of failure. Join PMP Bob McGannon in this course, as he examines the core values of ethical projects and the different ethical standards that can be applied to project management. Bob also shows how to develop and apply a framework for ethical decision-making that balances your organization's unique cultural expectations with your own personal standards. Umfang: 01:11:40.00
Inhalt: Ensure you're producing results that meet the needs of stakeholders, by incorporating the four major indicators of quality-function, outputs, performance, and reliability-into your project planning. In this course, author and PMP Bob McGannon walks you through the considerations for making sure your project quality is spot on. Discover how to plan for quality, perform testing, and take into account special needs for IT projects. Umfang: 01:22:38.00
Inhalt: If not managed properly, risk reduces your ability to achieve your project's goals. It may even derail your project altogether. In this course, author and PMP Bob McGannon shows you how to anticipate, assess, and manage risk-one of the 10 foundational knowledge areas of the Project Management Body of Knowledge. Discover how to create a risk management plan, identify and categorize risks, perform qualitative and quantitative risk analysis, build a response plan, and monitor and control risks as they occur, all while keeping your project on budget and on track. Note: This course follows the latest guidance from Project Management Institute, Inc., as outlined the PMBOK® 6 Guide. Umfang: 01:09:11.00
Inhalt: Healthcare projects have their own unique set of needs and challenges, including privacy concerns and regulatory constraints. Learn how to effectively manage these challenges on healthcare projects large and small in this course with project management expert Bob McGannon. Bob goes over specific approaches to setting project goals, scheduling tasks, managing stakeholders, and mitigating the risks and challenges that are common to the medical field. Then he proposes some specific challenges to bring the concepts to life and offers solutions so you can compare your approach with his recommendations. Umfang: 01:04:50.00
Inhalt: Technical projects have their own unique set of needs and challenges. New technology must be researched, downtime must be kept to a minimum, and the organization must be helped to adapt to the change. Learn how to effectively manage technical projects of any size with these tips from project management expert Bob McGannon. He'll go over specific approaches to mitigate the risks and challenges common to technology projects. He'll walk through case studies to bring the concepts to life. Then he'll propose some specific challenges (including conflicts with stakeholders or vendors) for you to explore. Compare your solutions with Bob's recommendations to see how your project management skills compare. Umfang: 01:19:31.00
Inhalt: What do Tata Group, Walmart, Samsung, and Porsche have in common? These companies are all examples of a successful family business. With the right idea and a good business plan, you too can start your own family-run business. In this course, entrepreneur Bob McGannon shares his insight and advice on starting a business with family and friends (drawing from experience with his own 14+ year business). He begins with the importance of having an exit strategy and clear roles, governance, and ownership before you start the business. He also covers critical topics such as setting up business finances and managing working relationships, and provides troubleshooting tips and advice for keeping everything running smoothly. Umfang: 01:28:36.00
Inhalt: Outsourcing can be a strategic, cost-saving approach to obtaining services which support your business. But working in that environment presents challenges and differences from a traditional work setting. In this course, instructor Bob McGannon helps you learn to work more effectively in this dynamic environment, whether from a client perspective or an outsourcer perspective. Bob goes over the benefits of outsourcing, as well as the role of the outsourcing contract, the expectations of managers in an outsourcing environment, and the nuances of working for multiple bosses. He goes over the details of working in a time-tracked environment, then offers his thoughts on how personnel should be managed and how special service requests are managed in an outsourcing environment. Bob concludes with an exercise to evaluate missing elements in an outsourcing environment. Note: This course was created by Bob McGannon. We are pleased to host this training in our library. Umfang: 00:43:46
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