Inhalt: You understand ITSM and ITIL, but how do you make it standard operating procedure at your company? Instructor Jim Kerrigan teaches you about the top ITSM tools available and what to keep in mind when choosing and implementing them. First, Jim goes over which tools and considerations are covered in this course. He discusses which of the selected tools have notable features of accessibility. Knowing who changed what when is the basis of auditability, and Jim talks about which tools excel here. He explains which tools are most efficient. He shows you which tools have the best out-of-the-box functionality, then does the same for measurability. Jim describes which tools handle permission schemes well. He goes into which tools do best with out-of-the-box and custom reports. He discusses which tools preserve your configuration/customization work during upgrades. In conclusion, Jim covers where you can get more information on the tools surveyed in this course. Umfang: 00:34:47
Inhalt: Successful IT teams solve problems and execute tasks while adhering to established company processes. ServiceNow takes some of the guesswork out of working with complex IT procedures by allowing professionals to leverage digital workflows. This popular platform uses the power of machine learning to help IT teams ensure that each step in an essential activity is happening in the correct sequence. In this course, learn how to use ServiceNow to manage IT tasks at your organization. Instructor Jim Kerrigan shows individuals responsible for owning tasks through fulfillment how to use the platform's task management functions. Jim goes over how ServiceNow tracks the life cycle of help desk tickets and fulfillment requests. He helps you get acquainted with the user interface, as well as how to navigate the platform's applications and modules. Plus, learn how to tame and personalize lists of records, create reports, and find the tasks that are assigned to you. Umfang: 01:47:54.00
Programm Findus Internet-OPAC findus.pl V20.235/8 auf Server windhund2.findus-internet-opac.de,
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