Inhalt: The youngest and most digitally literate generation is now entering the workforce: Generation Z, also known as post-millennials. Gen Z brings new perspectives, and you need a new approach to attract, onboard, lead, foster, and support them. Instructor Sophie Wade covers how to use empathy to understand this unique generation, best practices for attracting with Gen Z candidates, and shares how to create a work environment where this unique group will feel safe and be productive. Whether you are an executive, hiring manager, or colleague, this course contains valuable information for working effectively with the Gen Zers in your world. Umfang: 00:46:23.00
Inhalt: Empathy is a key skill for creating deeper connections and relationships-the building blocks of sales. With empathy, salespeople can achieve a deeper understanding of what prospects are going through and connect better with existing customers. In this course, workforce innovation specialist Sophie Wade quantifies the effect of empathy on sales and shows sales leaders how to incorporate empathy into the management and training of sales teams. Learn how to use empathy to distribute responsibility and improve team performance, and help your reps deepen customer relationships and increase sales. Sophie also shows how to improve empathy on a division-wide level by creating conditions that help an open-minded, empathetic organization thrive. Umfang: 00:48:00.00
Inhalt: Empathy helps managers and employees communicate and collaborate better. This skill is even more essential for HR professionals tasked with talent management-interacting with employees at some of the most emotionally charged moments of their lives. Join workforce innovation specialist Sophie Wade as she provides weekly tips for building empathy and practicing it in the workplace. Learn how to apply empathy in specific situations to improve communication, collaboration, productivity, and performance. Plus, find out how to leverage empathy to enhance employee experience, including engagement, leadership, and recognition. These tips are valuable for all interactions, including those with people inside and outside your company, and will provides you with the knowledge to improve company-wide relationships and results. Note: Because this course is an ongoing series, viewers will not receive a certificate of completion. Umfang: 00:23:30.00
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