Ortsbücherei Erdmannhausen, Mediensuche

Ergebnis Ihrer Suche sind 19754 Treffer (sortiert nach Anschaffungsdatum, neueste zuerst)

Autor	Titel Verlag	Medium (Bilder aus)	Anschaffungsdatum	Sofort ausleihbar?
Clear, Scott	Design Foundations: Physical Materials LinkedIn (2017) Details hier Inhalt: The selection of materials for any design project can be a very in-depth process involving the five senses, extensive research in the industry, and innovation in the way existing materials are used in new projects. The design and selection of materials, for example, can involve drawing inspiration from nature, finding creative ways to leverage sustainable materials, and more. In this course, bolster your practical understanding of prototyping and manufacturing by looking at them through the creative lens of designers and architects. Top industrial designer Scott Clear visits industry-leading designers and companies in different fields to help you gain a more nuanced understanding of material design. Scott discusses a project with a leading automotive design studio, and meets with a product and transportation designer who shares how she applied her materials knowledge to a high-end jet design. Plus, he sits down with an established company to explore how high-end custom materials are made for final projects. Umfang: 01:31:02.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleary, Liam	Microsoft 365: Implement Security and Threat Management LinkedIn (2020) Details hier Inhalt: The Microsoft 365 Mobility and Security (MS-101) exam tests a candidate's ability to evaluate, plan, migrate, deploy, and manage Microsoft 365 services. The second domain of the exam covers the implementation, management, and monitoring of threat management and security protection services. This course covers these objectives, outlining the recommended tools and techniques to ensure user accounts and access are managed and controlled correctly. Learn how to implement and manage Cloud App Security, Office 365 Advanced Threat Protection (ATP), Windows Defender ATP, Azure AD Identity Protection, and additional security reports and alerts. By the end of the course, you'll have the skills to secure your Microsoft 365 deployments and ace the second domain of this critical certification exam. Umfang: 03:02:10	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleary, Liam	Microsoft 365: Manage Governance and Compliance LinkedIn (2020) Details hier Inhalt: Microsoft 365 offers a variety of tools designed to help you manage your content lifecycle and comply with legal or regulatory standards. In this course, learn about some of the most notable governance and compliance tools and features, as well as how to use them to protect information within Microsoft 365. Instructor Liam Cleary outlines the recommended configuration of tools such as data loss prevention (DLP), and Azure Information Protection. He also provides configuration and implementation details for overall auditing, data governance, and eDiscovery capabilities. This course maps to the Manage Microsoft 365 Governance and Compliance domain of the Microsoft 365 Mobility and Security (MS-101) exam. Umfang: 03:50:38	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleary, Liam	Top 10 Security Features to Enable within Microsoft 365 LinkedIn (2021) Details hier Inhalt: Microsoft 365 offers a suite of robust software and services that you can configure to suit your needs. The area of security is near the top of everyone's priority list, but with so many features, you may find yourself unclear over which options to choose. In this course, Microsoft MVP Liam Cleary shares his top 10 security controls that you should enable in your Microsoft 365 tenant. He starts with the core security categories and controls of Microsoft 365 that are available out of the box. He then shows how to enable the standard features to help protect user passwords, control access to the tenant, block data leakage, control device access, and manage external sharing capabilities. Umfang: 03:12:42	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleary, Liam	Microsoft 365: Implement Modern Device Services LinkedIn (2019) Details hier Inhalt: Mobile devices are a critical productivity tool for most organizations. But balancing mobile access with the need to protect company data and systems can be tricky. Microsoft 365 provides a comprehensive, modern solution for mobile device management, providing maximum flexibility and security. Learn how to manage your organization's tenant mobile devices and applications in this intermediate course for Microsoft 365 administrators. Instructor and Microsoft MVP Liam Cleary shows how to implement mobile device management using Azure Active Directory and Intune; manage security and compliance profiles for iOS, Windows, and Android devices; deploy mobile applications; and plan Windows 10 deployments to Microsoft 365. Note: The lessons in this course are also designed to help prepare you for the MS-101 Microsoft Mobility and Security exam. Umfang: 02:52:34.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleary, Liam	Introduction to IT Automation LinkedIn (2021) Details hier Inhalt: Historically, managing an IT Infrastructure was a manual process. Administrators would manually check applications and services, hoping they were still working. In this new modern IT world, automating is the best way of managing on-premises, cloud, and hybrid environments. In this course, Microsoft MVP and MCT Liam Cleary walks you through what IT automation is and how you can put it to work for your organization. After defining IT automation and sharing some advantages, disadvantages, and cost reductions that it presents, Liam explains several approaches to automation. It's not one size fits all, as different organizations will have different needs. He goes over automation tools for Windows, Linux, and the Cloud, then goes in-depth on how you can use scripts to assist in IT automation. Umfang: 03:07:58	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleary, Liam	PowerShell 7 Essential Training LinkedIn (2020) Details hier Inhalt: PowerShell is a great tool for managing core infrastructure, general server and client administration, specific Windows services, and even elements of Azure. Jump-start your career and your IT environment by learning to use the latest version, PowerShell 7. Instructor Liam Cleary shows you how to ensure you're using the administrator option in PowerShell, how to modify the PowerShell console, and how to choose a development environment. He introduces new features in PowerShell 7 and walks you through how to use PowerShell modules. Liam explains how to choose and execute commands, how to use variables, and how to create and manage objects. He steps you through how to enable the execution of scripts, how to create a reusable script, and how to create parameters. Liam covers different commands to use and how to execute them, then goes into when to use JavaScript Object Notation (JSON) and how to import it. In conclusion, he discusses when to use remoting and the implications of doing so. Umfang: 03:58:32	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleave, Robert Van	NoSQL Data Modeling Essential Training LinkedIn (2018) Details hier Inhalt: NoSQL technologies have left even experienced data modelers scratching their heads, wondering how their valuable skills can transfer to future development activities. In this course, learn how to leverage your understanding of traditional data modeling to translate a conceptual data model into a NoSQL design. Instructor Robert Van Cleave discusses notation alternatives, access patterns, and the overall purpose of data modeling. He also covers several common design patterns, explaining how you can use each one. Learn about tree aggregation, anti-patterns, query-driven patterns, and more. Umfang: 01:20:50.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Normas de calidad en el servicio de atención al cliente LinkedIn (2019) Details hier Inhalt: El servicio al cliente abarca muchos negocios diferentes, pero en todas las actividades relacionadas con el cliente existen unos principios unificadores. Tanto si trabajas en un centro de atención, en venta directa, en la red social que se encarga de gestionar los problemas del servicio o en cualquier otro tipo de organización, este curso te proporciona los conocimientos prácticos, ejemplos reales y las pautas que necesitas para aprovechar tu iniciativa de calidad. Aprende a establecer normas de calidad para el servicio al cliente, y a mejorar la fidelidad, los beneficios, la satisfacción del cliente y el compromiso de los empleados. Brad Cleveland divide el curso en tres capítulos, en los que define la calidad y el servicio al cliente, y explica las normas de calidad tanto para los empleados como para toda la organización. En este curso, te muestra cómo llevar a cabo un proceso, medir el progreso y formar a tus empleados eficazmente. Umfang: 01:02:51.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Customer Service Strategy LinkedIn (2018) Details hier Inhalt: Given fast-evolving customer expectations, every organization needs an effective customer service strategy to guide operations and decisions. Your service strategy is the bridge between the organization's vision and mission-and the decisions and actions that happen every day. Join Brad Cleveland in this course and learn how to develop and execute an effective customer service strategy for your organization and team. Learn the seven steps of the strategic planning process, involving vision, customer access, talent, processes, technology, investments, and innovation. Plus, discover how to put your strategy to work, measure its effectiveness over time, and make updates to keep your strategy current. Umfang: 00:50:50.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Quality Standards in Customer Service [2016] LinkedIn (2016) Details hier Inhalt: "Customer service" can mean many different things, but there are unifying principles across all customer-facing operations. Whether yours is a contact center, face-to-face retail, social media group handling service issues, or other type of organization, this course provides the practical know-how, real-life examples, and the direction you need to get the most out of your quality initiatives. Watch and learn how to establish quality standards in customer service, and improve loyalty, revenue, customer satisfaction, and employee engagement. Brad Cleveland divides the lessons into three chapters, covering quality and customer service definitions, quality standards for individuals, and quality standards for the overall organization. Along the way, he shows how to implement a process, measure progress, and effectively coach employees. Umfang: 01:04:38.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Calculating the Value and ROI of Customer Service LinkedIn (2019) Details hier Inhalt: Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your unique environment. This course is designed to provide a perspective on this multifaceted topic and equip you and your team to make decisions that are right for your customers and your organization. Umfang: 01:12:12.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Customer Service: Motivating Your Team LinkedIn (2019) Details hier Inhalt: Knowing how to motivate a customer service team is more important than ever, given the pace of change, competitive demands, and increasing diversity of most organizations. This course shows you how to bring out the best in every member of your team, using proven motivation and employee engagement techniques. Customer strategy expert Brad Cleveland explains how to create a strong foundation built on a shared vision and values and empower each team member to deliver excellent service. He discusses how coaching can help you develop stronger relationships and how to leverage incentives that really work. Since positive results depend so much on effective leadership, Brad also identifies the skills you need to build an organization that thrives. Each section is filled with real-world examples and tips to get your team from good to great. Umfang: 00:54:20.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Cómo dirigir el servicio de atención al cliente LinkedIn (2019) Details hier Inhalt: Dirigir el servicio al cliente es una responsabilidad emocionante, y nunca ha sido tan importante. La rápida evolución de las expectativas del cliente, los canales de servicio emergentes y la naturaleza multifacética del servicio son solo algunos de los problemas a los que se enfrentan los equipos de atención al cliente. Aprende a guiar con un propósito y a fijar el rumbo correcto para tus clientes, los empleados y la organización. Este curso te enseña a vincular el servicio al cliente con las metas de la empresa, a identificar y cumplir las expectativas del cliente, a desarrollar un equipo motivado y a obtener el apoyo y los recursos que necesitas. Tanto si trabajas en servicios en persona, en centros de contacto, en las redes sociales, en autoservicio o en cualquier combinación, este curso está diseñado para que consigas los factores esenciales para el éxito de manera rápida. Umfang: 01:12:12.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Quality Standards in Customer Service LinkedIn (2019) Details hier Inhalt: Customer service strategy can mean many different things. Quality standards ensure your team provides a consistent level of service-and customers receive a consistent level of care. This pays off in improved loyalty, increased revenue, and better employee engagement. Whether you're leading a dedicated customer service team, a small business, or a large contact center, this course provides the practical know-how and real-life examples you need to establish quality standards and get the most out of your customer service initiatives. Brad Cleveland divides the lessons into three sections, covering quality and customer service definitions, quality standards for individuals, and quality standards for the overall organization. Along the way, he shows how to implement a process, measure progress, and effectively coach employees, so that your entire team performs at its very best. Umfang: 00:52:13.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Customer Service: Working in a Customer Contact Center LinkedIn (2018) Details hier Inhalt: Do you work in a contact center? This course introduces contact center and service desk employees to skills and knowledge essential for success. It is designed to help you and your team understand the unique environment you are part of, deliver effective service, and cultivate a positive brand image. Key topics include customer expectations, culture, workload, service level, quality, schedules, performance metrics, accountability, ethics, and teamwork. The course reinforces the power of one (the impact of each person) and celebrates the opportunity to represent the organization to dozens or even hundreds of customers every week. Instructor Brad Cleveland also provides valuable tips for handling tough customers, building a customer-focused culture, and enjoying your job. Umfang: 00:49:41.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Como Estabelecer Padrões de Qualidade no Atendimento ao Cliente LinkedIn (2020) Details hier Inhalt: O atendimento ao cliente pode ser interpretado de várias formas, mas existem princípios unificadores em todas as operações voltadas para o cliente, quer envolvam uma central de atendimento, varejo presencial, grupo de mídias sociais lidando com problemas de serviço ou outro tipo de organização. Este curso oferece conhecimentos práticos, exemplos da vida real e orientações para aproveitar ao máximo suas iniciativas de qualidade. Assista ao curso e descubra como estabelecer padrões de qualidade no atendimento ao cliente e melhorar a lealdade, receita, satisfação do cliente e o envolvimento dos funcionários. Brad Cleveland divide o conteúdo em três capítulos, abordando as definições de qualidade e atendimento ao cliente, os padrões de qualidade para funcionários e para a organização em geral. Durante o curso, ele mostra como implementar um processo, avaliar o progresso e orientar os funcionários de modo eficaz. Umfang: 01:03:28.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Service Metrics for Customer Service LinkedIn (2017) Details hier Inhalt: Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are interrelated, and what the uses and limitations of metrics are. Wisely employed, the right metrics help guide decisions, support collaboration, and encourage better performance. But metrics that are incomplete, unfair, or misapplied can send the wrong messages, negatively impact customers and employees, and lead to inefficiencies. This course covers, in a step-by-step fashion, why metrics are important, which metrics matter the most, how to interpret results, and examples of how successful organizations leverage metrics to improve decisions and performance. Whether your service operation includes face-to-face services, contact centers, social media, self-service, or any combination, this course provides practical know-how, real-life examples, and guidance for implementing and using the right metrics and establishing meaningful goals. Umfang: 01:15:24.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Customer Service Leadership LinkedIn (2017) Details hier Inhalt: Customer service leadership is an exciting responsibility-and it's never been more important. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the challenges customer service teams face. Learn to lead with intention, and set a direction that is right for your customers, employees, and organization. This practical course covers how to align customer service with company goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Whether your approach involves in-person services, contact centers, social media, self-service, or any combination, this course is designed to get you up to speed fast on the factors essential for success. Umfang: 01:12:11.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Managing a Customer Contact Center LinkedIn (2016) Details hier Inhalt: Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In this course, customer strategy and management expert Brad Cleveland shows you how to leverage these developments to set up your organization for maximum success. He outlines the components of a customer access strategy and the forces that make contact centers unique: random workload arrival, the visible or invisible queue, and the seven factors of customer tolerance. He also helps you plan your resources effectively so you can develop accurate forecasts. Last, he demonstrates how to maximize the quality and value of your contact center and use existing quality metrics to improve center performance. Umfang: 01:31:50.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Customer Service: Managing Customer Feedback LinkedIn (2018) Details hier Inhalt: Your customers have so much they want to tell you. When you put their insights to good use, everyone wins. That's why every organization-regardless of size or industry-needs an effective approach to managing customer feedback. This course provides a step-by-step approach to collecting, tracking, and using customer feedback, complete with examples that show what other companies are doing in this importance space. Brad Cleveland, an expert in customer experience and customer service, explains how to respond to positive and negative feedback, track trends over time, and put feedback into action. Using examples from some of the world's leading organizations, Brad shows how to harness customer feedback to improve the experience customers have and to drive improvements to your products, services, and processes. Umfang: 00:54:03.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Customer Advocacy LinkedIn (2017) Details hier Inhalt: Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice of the customer (VOC) to inform strategies across functions including IT, HR, R&D, production, and legal. Customer strategist Brad Cleveland reveals a proven model for creating an effective customer advocacy initiative, which includes capturing customer insights, interpreting and analyzing intelligence, communicating findings, prioritizing action items, measuring results, and turning customers into promoters of your products and services. Umfang: 01:09:44.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Cleveland, Brad	Liderança no Atendimento ao Cliente LinkedIn (2020) Details hier Inhalt: Este curso prático aborda como alinhar o atendimento ao cliente com os objetivos da organização, identificar e atender às expectativas do cliente, desenvolver uma equipe engajada e obter o apoio e os recursos de que você precisa. Independentemente de sua abordagem envolver atendimento presencial, centrais de atendimento, mídias sociais, autoatendimento ou quaisquer combinações, este curso foi concebido para que você aproveite rapidamente os fatores essenciais para o sucesso. Umfang: 01:10:29.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Clouse, Jay	Freelancing Tips LinkedIn (2019) Details hier Inhalt: As a freelancer, while doing great work is important, it isn''t enough. You''ve also got to focus on building your business. Through his business, Unreal Collective, Jay Clouse has helped freelancers all over the world start and grow their own freelance businesses. In this course, he shares his tips and insights with you. Learn how to set goals, manage your time, and create a budget for your business. Discover how to write proposals and contracts and bring in a partner when the time is right. Explore the tools that will help you save time and energy on everything from scheduling to bookkeeping. Jay also provides techniques to help you improve sales, increase referrals, develop a personal brand, and design compelling content that drives interest in your services. Umfang: 01:42:52.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...
Clouse, Jay	Product Management: Customer Development LinkedIn (2018) Details hier Inhalt: Great products are built from a strong understanding of customer needs. As a product manager, you're tasked with identifying those customer needs so that you're able to direct the creation of products that make your customers' lives a bit easier. In this course, discover how to leverage the customer development process to validate your assumptions and create products customers will truly love-without spending all your precious time or money. Learn how to craft your own problem hypothesis, perform user research, create surveys and analyze the results, and conduct effective user interviews. Umfang: 01:02:39.00	E-Learning Bildquelle www.divibib.com	10.3.2024	... Divibib - Download sofort hier für die Benutzer der Ortsbücherei In Merkzettel aufnehmen nicht möglich, Hinweis dazu hier...

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